Frequently Asked Questions

Appointments

  • We will conduct a thorough assessment to understand your health needs and goals. This may include reviewing your medical history, discussing your current condition, and performing any necessary evaluations. Based on this information, we will work with you to develop a personalized plan of care.

    1. Any relevant medical records

    2. A list of current medications

    3. Any assistive devices you use (i.e., walker, cane)

    If you are booking for physiotherapy or chiropractic, please bring along athletic attire and sneakers as your session will likely involve some movement.

  • The duration of an appointment varies depending on the service. Generally, appointments can range from 30 to 60 minutes.

Booking & Cancellations

  • Yes, you can click here to book online.

    Our physiotherapists, massage therapists, chiropractor and kinesiologist all offer online booking. This allows for flexibility in scheduling.

  • Please contact us as soon as possible to cancel or reschedule . We ask that you provide at least 24 hours' notice. This gives clients the opportunity to book previously held appointment time.

  • You can schedule an appointment by contacting our clinic directly via phone 1-709-793-6683 or click here to book online.

Services

  • Ascend Health provides a variety of health and wellness services. Click here to learn more. 

    1. Physiotherapy

    2. Pelvic Health Physiotherapy

    3. Registered Massage Therapy

    4. Chiropractic Care

    5. Occupational Therapy

    6. Concussion Management

    7. Lifestyle Medicine

    8. Dietician Services

    9. Kinesiology

    10. Personal Training Services

    11. Dry Needling

  • Our services are suitable for anyone looking to improve their health, recover from an injury or illness, or maintain their current level of wellness.

    Whether you have specific health concerns or are simply looking to enhance your overall well-being, we can tailor our services to meet your needs.

Billing

  • Coverage for our services varies depending on your insurance plan.

    We recommend checking with your insurance provider to confirm coverage. Our team is also available to assist you with any questions. Please do not hesitate to call us at 1-709-793-6683.

  • Yes, we provide direct billing to most major insurance companies. If your plan is with the federal government, or you are covered under a less common insurance policy, you may have to pay for your service(s) upfront and submit the detailed receipt yourself.

    If you are wondering about direct billing, please do not hesitate to call us at 1-709-793-6683 to speak with one of our clinic administrators.

Clinic Information

  • We are located on the ground floor at 516 Topsail Road, suite 101. St. John’s, NL A1E 2C5.

    There is lots of parking onsite. Click here to find directions.

  • Monday 8:00 am - 8:00 pm
    Tuesday 8:00 am - 8:00 pm
    Wednesday     8:00 am - 8:00 pm
    Thursday     8:00 am - 8:00 pm
    Friday     8:00 am - 2:00 pm
    Saturday     closed
    Sunday     closed

    We offer flexible scheduling to accommodate your needs.

Referrals

  • You do not need a referral to see a physiotherapist. Physiotherapists can assess, diagnose, and treat a number of different physical conditions.

    Also, most major insurance companies do not require a physician’s referral for direct billing, but some plans do require one. It is recommended that you call your insurance company prior to your appointment to discuss the requirements for direct billing.

  • Yes, unfortunately most insurance companies require a physician’s referral to direct bill under massage therapy. However, you do not need a referral to see a massage therapist if you are not looking to direct bill an insurance policy.